Presenter(s): Elizabeth Abbot

Presentation Description: Companies are assessing the outcomes of cross-cultural training and asking, "But does the training stick?" Research shows that after 4-6 weeks, nearly 80%  of any kind of training has been forgotten unless the participant puts into practice what has been learned and gradually "rewire" for the new skill or behavior.
Follow-up coaching can make a difference in return on training investment.  Cross-cultural coaching supports expats as they practice what they learned before departure in the context of real, everyday cross-cultural experiences after arrival.  A coach creates a safe space in which the client can practice shifting perspectives and suspending judgment while building personal bridging strategies that draw on personal strengths. Cross-Cultural moments become learning opportunities that empower the leveraging of cultural differences.
The bonus is increased Cultural Intelligence to take along to the next destination or to the diverse workplace back home.
Workshop participants will learn about coaching as a profession and follow an example of a cross-cultural coaching model and process aimed at empowering people to move swiftly up the cross-cultural learning curve while living and working abroad.
Following an introductory presentation, participants will sample a brief coaching session and engage in follow-up discussion.

Elizabeth Abbot, American by birth and Italian by choice, helps people abroad live the ultimate adventure – crossing cultures to an enhanced personal and professional life.  Fascinated by connections, she also writes about anything from a cross-cultural perspective and keeps an active blog on her own "cross-cultural moments, www.culturalmoments.blogspot.com.

Presenter(s): Asma Abullah, Susan Vonslid

Presentation Description: The session will focus on issues and challenges faced by managers and team leaders who have to work and relate across cultures.  Both presenters--who have worked together--will share their own consulting and training experiences and highlight  approaches and case studies to facilitate either one to one (face to face or virtual) coaching or training sessions  with clients to enhance their cultural literacy, develop intercultural  competencies and collaborate in multicultural teams. Their main focus will be on working intra-regionally within Asia, Europe or America as well as between regions. Examples will be drawn from globalization as it is experienced through the newest forms of cooperation in line organisations globally, as well as in Asian companies investing and being more visible in other Asian countries and in other regions of the world.
Participants will also be given the opportunity to share their own experiences, best practices and key learnings on how they have assisted managers to work and live effectively as global managers in other countries. Interculturalists who would like to serve as onsite coaches for global organizations will be able exchange, network and gain useful and practical information from the facilitated discussion.

Dr Asma Abdullah in Malaysia works closely with managers and consultants on cross cultural and diversity issues when working across cultures. She spent 22 years in a large US multinational as a human resource development practitioner and now serves as the local resource on cultural orientations for organizations based in London, Dallas and Calgary.

Susan Vonsild, Interlink Denmark, integrates her long-term residence in Indonesia, India, Denmark and USA into her work that merges the fields of intercultural management, project management and organizational development.  Susan trains and coaches project and line managers (telecommunications, IT/electronics, pharmaceutics, manufacturing, financial sectors) in dealing effectively with the multicultural workplace at home and globally.

Presenter(s): Albert Angehrn, David Trickey

Presentation Description: Successful change initiatives by global organisations will impact local organisational cultures which in turn will necessitate adaptive approaches to change management by the globalising company. However, research shows that the success rate of change initiatives, even in mono-cultural environments, is very low. The workshop will explore how to manage change resistance and innovation diffusion in unfamiliar cultural contexts with a focus on China.
Two approaches will be taken, first a strategic approach to identify the principle traps facing cross-cultural change agents, along with how to implement appropriately timed change management tactics and tools. This will be explored through a computer-based change management simulation reflecting the dynamics of introducing change into a Chinese operating environment, the LingHe Simulation. The simulation was developed from an original  European based simulation by Prof. Albert Angehrn at INSEAD in cooperation with the University of Nanjing.
The second approach focuses on overcoming behavioural traps when influencing a key local Chinese supervisor in supporting a western change initiative. This micro-approach uses a role-play and debriefing process.
The workshop draws on their jointly delivered programme: Managing Change in Intercultural Environments, for a Change Masters group composed of representatives from the FIAT Group, IKEA, and The Scottish Executive.

Prof. Albert Angehrn actively concentrates on the impact of technologies and networks on learning, change and collaboration processes, and on the design of innovative solutions to management learning, including the design of advanced simulations.

David Trickey has been a consultant for international development projects for over 20 years. Recent change initiatives include developing a culture of safety for a global oil & gas contractor and the dissemination of a culture of trust within Global Emergency Relief Teams.

Presenter(s): Dr. Zareen Karani Araoz

Presentation Description: This session will focus on the dynamic changes in India due to globalization and how this has affected the social and corporate culture of India. It will demonstrate the enormous opportunities for growth and innovation, even as economies in other parts of the world slow down. Demographics factors will be explained to indicate why the Indian work-force will be more wide-spread in the future, indicating the value of learning to work with the Indian culture.
The session will help participants understand the realities of India today. The major cultural changes in Indian society will be explained, as well as how Indian managerial values and corporate communication and expectations may differ from that of other countries. There will also be a stimulating section on Growing up in India compared to growing up in Germany, USA and Japan ----and how this affects their managerial behavior today.
Participants will benefit from the Facilitator’s 20+ years experience of consulting, training and coaching with leading MNCs in India and Indian companies going global. Strategies to address the cultural challenges will be addressed from the perspective of Managers, HR personnel and trainers to prepare their people to deal better with India.

Dr. Zareen Karani Araoz is President of Managing Across Cultures, specializing in consulting, executive coaching, cross-cultural teambuilding and leadership development for global collaborations, in over 20 countries, with a special focus on India She was President of SIETAR International and a pioneering Professor of Cross-cultural Management for over twenty years. 

Presenter(s): Christoph Barmeyer, Vincent Merk

Presentation Description: There is a general acceptation that globalisation develops more and more nowadays in various areas, but norms and values of countries or corporations may not evolve as quickly. After reviewing current trends, policies and developments in CSR including their implications on organisational cultures, we will present a real life case that addresses the issue of cultural dilemmas in the field of HR management, focusing particularly on CSR practices inside the company. Participants will learn how to try to reconcile the cultural dilemma involved in the case by applying the reconciliation theory proposed by Trompenaars and Hampden-Turner. We will then evaluate the level of CSR this new situation has created inside the company and propose recommendations. This session will be an interactive workshop featuring about 40% lecture, 30% exercise and 30% discussion. Through our approach we will show that CSR is the new competitive edge in international business.

Christoph Barmeyer is German. He is professor of Intercultural Communication at the University of Passau and he also works as a trainer and consultant. He has published several books and articles about Cross-Cultural Management, French-German Management and International Human Resource Management. From 2000-2004 he was at the board of SIETAR Germany.

Vincent Merk is French. He teaches intercultural business communication, management and negotiation at Eindhoven University of Technology and also works as trainer and consultant in the same areas. He has various publications on these topics and is co-author of 2 books on doing business and communicating with the French.

Presenter(s): Milton Bennett, Michael Paige

Presentation Description: In the global village, extended visits with the neighbors are multiplying: increasing numbers of students of all ages are spending two to nine months living and studying or working in a foreign culture. Organizers of these cross-cultural visits make the claim, explicitly or implicitly, that intercultural learning will result from the program. What exactly is intercultural learning, how does it differ from simple cross-cultural contact? How do we know that intercultural learning has occurred, beyond people reporting having had a profound experience abroad? Answers to these questions are relevant to how intercultural professionals can support global citizenship through their work with such programs.
A short conceptual history of intercultural learning in study abroad will be presented, drawing on research conducted by the presenter for the book, A History of US Study Abroad, 1995 to the Present (Forum on Education Abroad www.forumea.org). In addition, a report on current international research in study abroad will summarize some methods and findings from about 80 research and best practice paper proposals reviewed by the presenter for Moving Beyond Mobility, an international education conference sponsored by the European Union and the European Federation for Intercultural Learning. Proposals were submitted by researchers from 20 countries, representing a broad range of programs and participants.

Dr. Milton J. Bennett is a founding director of the Intercultural Communication Institute in Portland, Oregon and now also directs the Intercultural Development Research Institute co-located in Oregon, USA and Milano, Italy. He is known for creating the Developmental Model of Intercultural Sensitivity and co-developing its measurement, the Intercultural Development Inventory.

Dr. R. Michael Paige is a professor of international and intercultural education in the Department of Educational Policy and Administration at the University of Minnesota. He has lived and worked in eight countries including Turkey, Indonesia, Kenya, and Japan. He co-edits the training section of the International Journal of Intercultural Relations.

Presenter(s): Kate Berardo

Presentation Description: This workshop shares with trainers ways to address cultural adjustment issues (stress, culture shock, transitions) in training contexts without using traditional models such as the U-curve or references to honeymoon or crisis periods. It begins by highlighting the dangers of using traditional culture shock models, focusing on the associated myths and misconceptions in the field around these models and the ethical needs to qualify the models when used. Then, a 4-component model for training for transitions will be introduced as an alternative way of thinking about training for cultural adjustment. Participants will both experience and discuss different training activities that can be used for each component.

• Background information around the U-curve model and W-curve models, widely used, but commonly misrepresented and poorly understood models
• A four step training process that both enables trainees to understand and cope with intercultural transitions and allows trainers to avoid dangerous models
• A toolkit of experiential activities to effectively address issues of emotional adjustment in training contexts.

Kate Berardo, founder of Culturosity.com and co-author of Putting Diversity to Work, has worked as a cross-cultural consultant in a dozen countries with thirty-five nationalities.  Media worldwide has featured her work, including CNN’s Business Traveller and the Gulf News. She currently heads SIETAR Europa’s Awards Committee.

Presenter(s): Kimberly Blanchard, Pamela Berland Ex

Presentation Description: Presenters will share their experiences in leading training programs virtually for hundreds of corporate clients.  Their experiences include facilitating webinars (video seminars) for disperse groups of 100+ participants, leading a series of web-based training programs, conducting 90-minute web trainings, and using telephonic and web technology in combination with face-to-face programs. Topics include country-specific trainings (Working Effectively with X Country), skill-based learning (Leading Virtual Teams, Working Globally), and pre-departure and post-arrival briefings for business travelers.
Presenters will share best practices gained from their experiences, including how to engage participants virtually, how to establish credibility and rapport virtually, type of content most appropriate for web-based learning, and how to maximize the learning with pre-work and follow-on learning.
Learning goals for the participants:  For trainers and training managers, to evaluate how virtual training options can enhance the quality and quantity of training programs offered.

Kimberly Blanchard-Cattarossi serves as Regional Training Director, EMEA for Aperian Global with responsibility for the company's core training activities and team of more than 30 trainers in the EMEA region. Kimberly specializes in designing and facilitating training in intercultural management, international business communications, expatriate adjustment and high performance multinational teams.

Pamela Berland Ex is a cross-cultural trainer and management consultant with experience in designing and delivering training programs for such topics as Working Globally, country-specific sessions, and expatriation and repatriation orientations. She has extensive experience in Latin America, Western Europe and India, and is fluent in Spanish and Portuguese.

Presenter(s): Nancy Bragard, Willa Hallowell

Presentation Description: Recent years have brought requests from global organizations for training about how to better influence colleagues across organizational units.  Far-flung organizations need employees who are capable of culturally sensitive influencing because they face normalizing global procedures such as the unrolling of SAP and ensuring compliance with local rules.
This session is based on a successful training program we developed for a European client.  Our session relies, as did our training program, on the well-researched model presented in Influence Without Authority, by Allan Cohen & David Bradford (2005); their model emphasizes preparation for an influencing event in order to enhance one’s ability to transform wary colleagues into allies.  Cohen & Bradford focus on the challenges of influencing across organizational units.  Cognizant of the cultural relativity of such challenges, we supplemented their emphasis with our own steps for building intercultural skills for more effective influencing across borders and boundaries.
This session responds to the needs of professionals and managers working for global organizations to collaborate more effectively with diverse colleagues in pursuit of team, unit, and organizational goals.
Participants will depart aware of skills for influencing colleagues in ways that are genuinely global and matrix-saavy – critical in today’s world of work.

Nancy Bragard is a transplanted American based in Paris.  Addressing soft skills in a hard environment, her services seek to optimize systemic performance through capabilities management.  MBTI certified and trained in voice dialogue coaching, Nancy’s focus is ensuring for global companies the motivation and full potential of their international workforce

Willa Hallowell is a partner of Grovewell LLC.  An anthropologist, she inspired her firm’s signature service, Coaching for Global Advantage, a culturally calibrated approach to executive coaching.   Willa oversees Grovewell’s coaching worldwide and is co-author of numerous articles in International HR Journal, CCL’s Leadership in Action, and other business periodicals.

Presenter(s): Frank Brueck

Presentation Description: The description of cultural differences is mostly based on the analysis of texts. In processing these texts, during the course of analysis, distortion and misinterpretations may occur. The use of photographic material can help reduce these problems. The relationship between the photographer and the object is very similar to the natural person-object-relationship. Thus photography produces authentic material.
In particular the autophotography method seems to offer unique opportunities for cultural comparison. As in cultural standard comparison studies, autophotography can be used for a bilateral cultural comparison. The test persons are asked to use motives from their living or working environment and are entirely free in the selection of the cultural aspect and motive.
More over this method can be used in intercultural training programs as well to enhance the learning process and to increase the involvement of participants.
In the workshop the method of Autophotography will be presented. Participants will learn how photography can be used in intercultural training sessions.
Participants will be able to try out the method right away and will learn how to implement it:   THEREFORE BRING YOUR DIGITAL CAMERA ALONG TO THE SESSION!

Frank Brueck, Current position: Program on Intercultural Competence and Training at Wirtschaftsuniversität Wien, Austria; Masters &Doctoral Degree in Business Administration; trainer and consultant in Intercultural Management; university lecturer and researcher specialized in cultural comparison & Intercultural Management. Secretary General, International Association of Cross-cultural Competence and Management (IACCM) and President of SIETAR Austria.

Presenter(s): Kendra Carpenter, Vivek Saxena

Presentation Description: In our presentation, we propose that traditional philosophy and beliefs from India align to current constructs of cross-cultural competency.  Although the modern concept of cross-cultural competency has originated in and been developed mostly in North America and Europe, there are cultures that have historically held values, thought processes, and practical beliefs that in fact match those that are considered essential to cross-cultural qualities and skills. Traditional Indian Vedic and yogic philosophies, around for over 5,000 years, offer us just this comparison.
In the course of our work as intercultural trainers and researchers, we came to realize that competencies when working across cultures such as awareness of self/mindfulness, knowledge of others/questioning-mind and personal qualities like flexibility, equanimity and a non-judgmental attitude were also the very same qualities that as yoga practitioners we strove to embody.  In our presentation we intend to share our model of cross-cultural competency which connects foundational and powerful concepts in Indian philosophy with the contemporary competencies deemed necessary when working across cultures.
Learning Goals: Participants of the session will gain a better understanding of a few foundational concepts of pranayama, yoga, guna, ahimsa, nataraj and maya from traditional Indian philosophy, and how these concepts are aligned with and support intercultural competence.

Kendra Carpenter is founder/partner at Tradewinds Consulting. She has been living in Bangalore, India since 2005, but has recently relocated to South America. She has worked in training and management roles and has an MA in Intercultural Relations with a focus on intercultural training from Lesley University in Cambridge, Massachusetts USA.

Vivek Saxena is founder/partner at Tradewinds Consulting and is based in Bangalore. Earlier, he has worked in business development and product management roles. He is a certified advance administrator for IDI. Vivek has an MBA and he is currently attending a program to become certified as a counselor.

Presenter(s): Ute Clement, Gerhard Krejci

Presentation Description: The challenge for multinationals is to balance out organizational culture with all other aspects of culture. In order to address these issues companies often search for help and employ consultants who come from the same country as the headquarters. Our customers are mainly multinational companies with their headquarters in Austria and Germany.
Some questions arise: How should consultants be prepared for the various cultures? What phenomena (with respect to cultural topics) are observed during consulting and training processes? Which potentials and limits do we see for consulting and training in an international environment? And how helpful is a systemic-constructivist approach for these challenges?
During our workshop we want to combine both, our theoretical background and our practical experiences, in order to trigger discussions with the participants.
Learning Goals:  After this session the participants should :  Be aware about the principles of systemic-constructivist work in international settings;  Have an idea of how attitudes, mindset and basic principles need to be considered when doing consulting and trainings in an intercultural environment;  Identify the possibilities and limitations when doing leadership and team training in intercultural settings;  Know how to set up consulting processes and how to steer international consultant teams.

Ute Clement is the owner of Clement Consulting in Heidelberg. Ute holds a university degree in Psychology from the University of Heidelberg. After working as an internal consultant with Daimler AG in Stuttgart, she has 14 years of experience as a consultant with international organisations in the fields of Intercultural Change Management, Post-merger Integration and Coaching.

Gerhard P. Krejci is a Senior Consultant in Vienna/Austria. He holds a university degree in International Business Administration from the University of Vienna. After having worked for many years in international organisations he has been working as consultant, trainer and coach in various European countries (mainly CEE).

Presenter(s):  Jeffrey Cookson, Rebecca Parrilla

Presentation Description:
The presenters set out to answer 2 questions:

1. What links, if any, can be drawn between intercultural models, such as the Hofstede cultural dimensions, and the acceptance of LGBT people and communities?
2. What is the current state of affairs with regards to “tolerance” and “acceptance” of LGBT people and communities, and what recent developments have there been in this area?

Join us to explore sexual orientation and gender identity as a component of global diversity. Discussion will use national culture as a backdrop and center on the intersection of cultural dimensions and LGBT rights, laws and societal attitudes.   Some questions we’ll address include: How does acceptance of or hostility towards LGBT people correlate to known conceptual models of culture? (For example, does a nation’s relative level of individualism correlate to the level of acceptance of LGBT people and communities?) How are LGBT people, families and history honored, ignored or reviled in societies? How can we expect the LGBT component of global diversity to play out in training rooms across the world?  What did we find? What else can we find by putting our SIETAR minds together? Please join us to find out.

Jeffrey Cookson, M.F.A, SPHR, Organization Development Consultant, Employers Association.  With 20 years experience spanning the arts and intercultural fields, Cookson works primarily as an intercultural coach and corporate trainer.  Certified  administrator of the Intercultural Development Inventory and a Senior Professional in Human Resources, Cookson lives in Minnesota and is on the SIETAR-USA national board of directors.

Rebecca Parrilla, Director of Intercultural Programs, Language & Culture Worldwide LLC, leads the design and implementation of LCW's intercultural development programs, and helps clients integrate cross-cultural competencies into their work.   Member of SIETAR-USA, she is also a certified administrator of the Intercultural Development Inventory (IDI), and a graduate of the Summer Institute of Intercultural Communication (SIIC).

Presenter(s): Susan Davidson

Presentation Description: Non-Americans who transfer to the United States to live and work often experience "corporate culture shock" in ways they never anticipated. Susan Davidson presents her research findings and leads a group discussion on the experiences, perceptions and challenges of non-Americans working in the USA.  Susan will facilitate a discussion where she both shares her own research and experiences, and elicits perceptions and experiences from the group on the 1)myths of what Americans value in the corporate workplace; 2) the in corporate America 3) the non-Americans manage succeed in the U.S. workplace.

Susan Davidson is president of Beyond Borders, Inc., a corporate training and executive coaching firm.  Susan's research on "corporate culture shock in America" have been cited by the New York Times.

Presenter(s): Isabelle Demangeat

Presentation Description: Creating subsidiaries or a joint venture, the way a company goes international may, at the first glance, mainly have consequences at the legal and economical level.
This session explores internationalisation patterns that companies follow and the effects each pattern has on people’s competencies and therefore on training or consultancy needs. Internationalisation processes are complex: they imply change management with numerous intercultural issues. Session is also a reflective consideration with other professionals on how to improve our capacity to explore elements of organisation development in order to fine-tune the HR solutions needed.
The objective of the session is to demonstrate how to make use of the structural development of internationalisation for a strategic implementation of HR-support actions such as training, coaching or organisation development.
We will explore companies’ internationalisation processes to better understand current and future training and consultancy needs. The interdisciplinary composition of the audience will very much contribute to enrich the discovery we’ll share.

Isabelle Demangeat started training in communication, conflict resolution, assertiveness skills and organizational development. After several years in firms, she founded 1993 fit for culture. Specialization on cross-cultural training, transnational teambuilding, organization development, internationalization of HR programs and executives coaching. SIETAR member since 1996 and of SIETAR group: Pride Across Cultures.

Presenter(s): Gigi de Groot, Christina Röttgers

Presentation Description: Itim International was founded in 1985 as a training institute based on Geert Hofstede's work. Since 1985 the organisation has grown into a global consulting company of around 60 consultants in over 20 countries. Training is just one part of the offerings. How does such an organisation, for whom culture is the key for everything they do, work interculturally? What are the challenges and dillemas for cultural consultants in a global and multicultural company? What of the things we help our clients with do we apply ourselves? In short, how do Itim's culture and management consultants practice what they preach?
Participants of this session will:

• get an insight in how cultural challenges are met by a global company specialized in culture.
• share best practices of itim's experience.
• learn what impact globalisation has for a diverse group of culture consultants.
• get an understanding of the consequences of being a diverse group both culturally and geographically when working with global accounts.

In 1996 Gigi de Groot joined itim international in the Netherlands. In 2002 she moved to Stockholm and started itim Sweden. Since 2006 she is the CEO of itim International. She consults companies such as Accenture, Atlas Copco, Philips, Saab Avitronics, TietoEnator, Unilever, and organisations such as Swedish high schools on intercultural issues.

In 2004 Christina Röttgers joined itim. She is specialised in developing strategies and visions, team building and training facilitation techniques. She holds a Master’s degree in philosophy, Slavic Studies and East European Law. She lived and worked in Russia, France and Germany, and delivered projects in over 20 countries.

Presenter(s): Jordi Ficapal, Rob Giardina, Anne Rupp, Anna Zelno

Presentation Description: The title of presentation is a tribute to one of the most popular "cultural studies area" on Spain, Spain is different, by Helen Wattley-Ames (1999), a book that is well known to interculturalists in Spain and a work that stands as an example of a certain type of literature that attempts to describe the culturally significant features of a given society. These cultural area studies, which represent an important part of the contents of country-specific training programs, are one of the oldest tools used in intercultural training and are still a widely-used tool today for interculturalists and other professionals. Generally the information they provide consists of some or all of the following areas:  Geographical and historical information, PEST Factors, Language, Business practices, Cultural Orientation and practical information for expats.
The objective of our research is to compare descriptors (dimensions, adjectives, attributes) that cultural area studies for Spain use to describe Spanish cultural orientation, and to establish the relevance, accuracy and usefulness of those descriptors. In the first phase we will select a sample of these studies and draw key descriptors; in the second phase we will value, rate and rank them by using the techniques of concept-mapping and quality optimization.

Jordi Ficapal.  Anthropologist and Master in Economy of Development and International Cooperation. Academic and research coordinator at TSI - Turismo Sant Ignasi (ESADE – URL). Member of the board of SIETAR Spain, and of the UNESCO and the ETHOS Chairs at URL. Leader researcher at Ethics of Tourism and Hospitality URL research group.

Rob Giardina: Freelance trainer, intercultural consultant and teacher for the Universitat de Barcelona and the Universitat de La Salle/Ramon Llull, as well as private clients. International Masters in Conflict Resolution from the UOC (Spain), and bachelor degree in Food Marketing and English from SJU (Philadelphia, USA). He is vice-president of SIETAR Spain.

Anne Rupp: Intercultural trainer and consultant based in Spain. Specialized in intercultural cooperation,  Spanish and German business culture & negotiation styles, offshore projects and communication tools. Studies of Sociology and Spanish Philology and the training program “Intercultural trainer/coach” at the university of Jena, Germany. Member of board of directors of SIETAR Spain

Anna Zelno:  Trainer and lecturer based in Spain. Focus on training on Polish, Spanish and German culture and on diversity management and intercultural mediation. Studies in German Language in Krakau (Poland) and in applied language and cultural science a

Presenter(s): Beth Fisher-Yoshida

Presentation Description: Participants will address the increasing diversity phenomena from framing the issues as paradoxes to manage, rather than problems to solve. The risk of treating all concerns as problems means we direct our efforts to one end of a continuum, creating imbalance causing unintended consequences. We overcompensate and swing to the other side of the continuum creating a different set of unintended consequences.
The five paradoxes: Paradox of Knowing, Paradox of Focus, Paradox of Communication, Paradox of Action, Paradox of Response, will be presented with activities for participants to learn the concepts and experience the tension inherent in each paradox. This will culminate in a synthesizing case study.
Participants will leave with:  Having a deeper appreciation of the complexity of globalization; Gaining a broader understanding of the meaning of diversity; Conceptualizing the complexity of being a leader as it applies to personal leadership and the traditional form of leading others; Associating specific characteristics to each of the five paradoxes presented; Applying these concepts to their own personal and professional intercultural situations

Beth Fisher-Yoshida, PhD, works in conflict resolution, leadership, intercultural communication, teamwork and performance management. She’s Executive Director of the MS in Negotiation and Conflict Resolution at Columbia University. Her PhD is Human and Organizational Systems from Fielding Graduate University. She’s published and her book on transnational leadership comes early 2009.

Presenter(s): Richard Harris

Presentation Description: All of us realise that context is vital in intercultural encounters.  Our tendency, however, is often to think primarily of social context (business, domestic, academic, recreational) while overlooking the importance of the physical context in which an interaction takes place.  Thanks to the pioneering work of E.T. Hall 50 years ago we know much more about cultural differences in personal space (proxemics), but people of dissimilar cultural backgrounds also perceive and conceptualise both natural and built environments in very different ways, and these differences, often unconsciously, help to shape values and influence communication and behaviour.  By understanding more about the range of culturally conditioned reactions to physical space in its many manifestations we can greatly reduce the potential for misunderstanding and conflict in intercultural situations.
In this workshop I shall present a six-part framework for the analysis and discussion of cultural difference in the perception of space, considered in its cosmological, geographical, environmental, communal, residential, and personal aspects. The workshop will be a highly interactive exploration of cultural difference in space perception, including a number of exercises for illustrating this difference and its importance.

Dr. Richard Harris is from the U.K. and teaches intercultural communication in Japan, where he has lived for 28 years.  Richard has presented at many SIETAR conferences in both Europe and the US, and is also on the faculty of the Summer Institute for Intercultural Communication in Oregon.

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s, Maureen McNicholl <strong>Presentation Description: </strong>Education, historically one of the primary institutions for transmitting cultural values and societal norms to youth in all countries, is experiencing many challenges related to globalization.&nbsp; This session will address the following themes: l) the profound impact of globalization on K-12 education, 2) how interculturalists can help educational organizations adjust to the increasing demands of an interconnected world, and 3) the perceived value of adding the subject of culture as an integral component of education in all societies.<br />Core themes and constructs from the fields of multicultural education, intercultural communication, and other cultural topics will be provided as a framework for educators and interculturalists to work together to identify how globalization is changing the cultural landscape of schools in their respective countries. Participants will then be led through an activity to identify the types of decisions that must be made to make schools globally relevant and competitive.&nbsp; A curricular example is the choice of languages to be taught in a particular school.&nbsp;&nbsp; The session will conclude with a discussion of the role of culture as a curricular subject in contemporary and diverse educational settings. <em>Candice Hughes, PhD, an experienced teacher, school psychologist, and licensed clinical counselor has worked in public schools in the United States and in international schools in Germany and Switzerland. Via her company, Bridging Cultures, Candice provides intercultural training and consulting services to multicultural schools and helps culturally diverse families with transition and schooling issues.</em> <em>Maureen McNicholl, M.S., is an award-winning teacher, trainer and international presenter with over 20 years educational experience in public and private school sectors domestically and abroad.&nbsp; She is the Youth Transition Program Coordinator at the U.S. State Department in Washington, DC.</em>

Presenter(s): Lobna Ismail, Jeremy Solomons

Presentation Description: Some People think Jews, Christians and Muslims Can't Get Along . . . History proves them wrong! Engage in an interfaith and intercultural dialogue that will use the history of Islamic Spain to support initiatives for coexistance and mutual respect today.    Learn about lessons, tools, film and other resources to incorporate into your communities, schools and workplaces, most available at no cost including 20,000 Dialogues , a powerful program endorsed by the World Economic Forum, intercultural and interfaith organizations.

Lobna  "Luby"  Ismail, president of Connecting Cultures, is a training specialist on Arab and American cultures, Islamic awareness and religious diversity.  She is the author of  Doing Business in the Middle East and North Africa.  She launched an initiative, 20,000 Dialogues to promote dialogue across faiths through the media.

Jeremy Solomons is a UK-born, independent coach, consultant and trainer, who specializes in Global Communication, Diversity, Leadership and Teambuilding from his base in Austin, Texas.  He was raised as an Orthodox Jew in Manchester; he has taught conflict resolution at a Buddhist center near Washington, DC; and he is now a "non-practising" Taoist.

Presenter(s): Erika Jacobi

Presentation Description: A unique learning experience to strengthen business as well as personal leadership skills, confidence, creative collaboration, and communication.
Continuing globalization requires a leadership style that enables people to react to new situations in a fast and adequate way, while being in balance with the system that surrounds them. If we understand leadership as part of a bigger system, we can make sustainable change happening in a rapidly changing world.
The Argentine Tango vividly demonstrates the perpetuation of leading, following, and putting the lead into action. The fact that these three crucial parts of collaboration are directly sequential allows us to thoroughly analyze the affect of various leadership styles on a system. This interactive workshop combines the powerful experience of selected exercises for leaders and followers from the Argentine Tango with cognitive approaches to develop a deeper understanding of balanced leadership.
It Takes Two to Tango uses kinaesthetic activities, self-awareness exercises and conceptual approaches to enhance your leadership capabilities, improve the connectedness to your team and leverage its existing potential and diversity while maintaining balance within the whole system.
No dance experience, physical fitness or partner required!

Erika Jacobi (M.A.) is the President of LC GLOBAL, a Europe-based company aiding international organizations through change. She has held a leadership position for more than ten years and has a background in NLP, Organizational Development and Intercultural Communication. She was taught the Argentine Tango by renowned dancers in Buenos Aires, America, Italy and Germany.

Presenter(s): Maria Jicheva, Caroline Beery, Nigel Ewington

Presentation Description: What does it really mean to be a global leader?  The purpose of this paper is to look at global leadership through the specific case of a young leader from a mono-cultural background who has delivered outstanding results for his organisation in unfamiliar cultural contexts.
As consultants we have had the opportunity to work with this remarkable young man over the last 4 years both in Bulgaria and India, interviewed him on the way and building an insight to what makes him successful. In the presentation we will share with you:

• His ability to focus on solutions, rather than on problems, building on what works in the organisation, rather than on what is missing - bridging political, cultural and personal divides. 
• The individual competencies he brings to aligning and motivating people across cultures. 
• How he succeeds in creating a  third culture  in a global organisation ie. how he merges the global corporate culture with the local culture to create a new environment for business success. 
• How he applies the cultural learning from Bulgaria to India with sensitivity to the cultural similarities and differences in both locations. 
• How he manages distance, like a double-faced Janus making sense of his corporate culture to local managers and making sense of the local culture back to head office.

Maria Jicheva is an intercultural communication and management specialist,  She  received her MA and BA degrees from the University of Sofia, Bulgaria, and her MBA from The American International University in London. Maria has an extensive experience in coaching individuals and teams with cross-cultural communication, motivation and conflict resolution issues.

Caroline Beery is co-founder of Coghill & Beery International, an intercultural management consulting firm that provides training, consulting and executive coaching for global companies. With Myers Briggs training, a background in 360-degree survey-feedback, and extensive cross-cultural experience, Caroline's current work focuses on coaching managers and international project teams in global organisations.

Nigel Ewington is a founding partner of TCO International Diversity Management. He specialises in helping organisations and their people to optimise the success factors of working across cultures. As well as speaking five languages, Nigel has personal experience of living and working abroad in such diverse cultures as China, Bulgaria, Finland and Italy.

Presenter(s): George Kesselaar

Presentation Description: Literature in the area of management consulting and corporate culture change currently focuses on the need to make culture change tangible.  As change agents we need to help our clients to make their culture more tangible, and we need to make our own culture more tangible in order to embrace globalization. This workshop will detail a method for developing a management consulting practice that empowers people and transforms organizations through inter-cultural intelligence (ICI) that makes culture change tangible.  For the purposes of the workshop ICI is defined as the ability to create new cultural spaces together for win-win solutions, by anticipating, interpreting, and adjusting to the culturally defined behaviors of others.
During the workshop, the facilitator will take the audience on a four step journey of developing effective management consulting practice that can make culture tangible for clients (internally and externally), including:

• Develop core operating principles that lay the foundation for transforming organizations and empowering people through inter-cultural intelligence. 
• Develop a methods and tool set that is inter-culturally intelligent and transformational in nature. 
• Create a consultant team that can be deployed efficiently while leveraging standardized core and market capabilities. 
• Develop a support infrastructure that empowers consulting teams to deliver on time, in scope, and on budget.

George Kesselaar is a cultural learner and management consultant with real world skills.  As consulting director with KnowledgeWorkx Ltd in the Dubai he leads consulting teams in the area of strategic change through inter-cultural intelligence, with clients including multi-nationals such as Siemens, large NGOs such as WorldVision, to medium sized family business.

Presenter(s): John Leih

Presentation Description: Global organizations become robust by integrating the strengths of contrasting individuals. Yet intercultural training sometimes falls short in preparing individuals with divergent learning styles to reconcile and integrate their contrasting styles in ways that add value at both personal and corporate levels.
David Kolb's experiential learning model provides a useful framework for integrated learning. However, individuals and organizations often apply the concepts of contrasting learning styles in ways that label and divide rather than leveraging the value of diversity. Fons Trompenaar's frameworks for reconciling contrasting cultural values provide useful insights for designing intercultural training that leverages learning style contrasts through an exchange of learner strengths.
This workshop will guide participants to view Kolb's and Trompenaars' concepts with fresh eyes. Participants will practice applying these models to learning dilemma case scenarios related to the presenter's professional work in California: a curriculum preparing MA TESOL coaches to manage the learning style contrasts of their multilingual/multicultural first-year composition students; an international assignment training program preparing corporate managers to leverage conflicting cultural values. Participants will be challenged to discover new avenues in their own intercultural work enabling learners to exchange strengths and to integrate opposing approaches to learning.

John Leih is dedicated to the fields of intercultural training and language education. Based in San Jose, California, John trains TESOL students in the SJSU Linguistics Department. John serves as the Northern California consultant for Cartus Intercultural Services. John has studied at the University of Barcelona, UC Berkeley, and SIT.

Presenter(s): Vivian Leite, Pilar Aznar, Sylvia Pereira

Presentation Description: Watch out: a Brazilian can be your next boss, colleague or business partner!  As one of the BRIC countries, Brazil is in the spotlight of internationalization and global direct investments. More and more Brazilians are being sent abroad for training, teaching or managerial positions. Let´s play, learn and share:  Football brings people closer, creates empathy and curiosity: all fundamental skills for successful intercultural integration.

1. Research shows that national teams, do not only play by international best practice, but also with national cultural traits. 
2. The Brazilian style of doing business reflects a great deal of what we can observe during a Brazilian football game. 
3. Football is very often, the only source of knowledge  and contact to foreign countries and cultures in countries in development. 
4. Spain enthusiastically imports Brazilian football players since the early 90's. Many have become national idols. This is a real success story for Spain and Brazil. How can this success story be translated from the pitch into the office?

Remember to bring a soccer shirt of your national or your favorite team to the workshop!

Vivian Manasse Leite, LL.M., Lawyer and Masters in International Law from Washington University, International coach degree - Integrated Coach Institute, Founding Partner of Goingplaces Intercultural Consultants, Intercultural Management teacher at Sao Paulo Business School since 2000. Professor at Red River College (Winnipeg, Canada, 1997 to 1998). Krupp Foundation Scholarship with honors (Germany, 1987 to 1989).

Pilar Aznar, International Senior Coach - Integrated Coach Institute, Head Coach at Goingplaces Intercultural Consultants , Bioenergetics Analysis , Purchasing and Quality System Implementation Manager, Purchasing Management and Human Resources Specialist - Instituto de Formacion Superior Aragones, International Commerce and Negotiation Specialist - Spanish Chamber of Commerce.

Sylvia Beatrix Pereira, Client Relationship coordinator at Goingplaces Intercultural Consultants, Intercultural trainer, English teacher , Volunteer for the Associação  Cristã Santa Terezinha for Special Children (2006), English School Franchisee from 1997 to 2003, Graphic Production Manager for Karidas Printshop from 1981 to 1992.

Presenter(s):  Jonathan Levy

Presentation Description: Diversity and learning are not only linked in pedagogical theory, but are biologically necessary for normal child development. Our relationship to the other, although necessary for stimulating learning and development, becomes in time coded, categorized and eventually predicted in stereotypical behaviors, and can lead to misunderstanding, labeling, discrimination, or sometimes just superficiality of meaning. Models designed to teach awareness of intercultural sensitivity, attempt to address these often hidden aspects of contact between differently socialized individuals or groups.
However some of these approaches fall into the traps of either transferring macro cultural characteristics, or using style as a form of categorizing behavior or thinking .e.g. learning styles… Both these and other approaches over simplify human relations, underestimate context, and tend not to take into account the complexity of the plurality of social identity.
In this interactive workshop we will explore the interdependence of diversity and learning within the contexts of teaching and training strategies. A working model based on a developmental process from multicultural analysis, through intercultural learning in action, to unique trans-cultural results in group learning outcomes. This model incorporates the important aspect of the freedom to self-determination of identity of the learner. Knowledge is produced by the diversity of the group rather than being reproduced from the teacher/trainer. The relationship is one of respect and recognition of the dignity of the learner

Jonathan is a teacher trainer and trainer of adult trainers and works in the education, social, NGO and business sectors. British born and educated in Pedagogy and the philosophy of education; he has lived and worked in France for 27 years, and has travelled extensively. Currently president of SIETAR Europa , and vice-president of the French Janusz Korczak Association

Presenter(s): Lucy Linhares

Presentation Description: In this session the presenter will introduce a tool to help participants to identify and develop awareness & appreciation towards cultural diversity by questioning the reasons for the differences. We are different. This is evidence that any person can see. Although, to understand why we are different, which factors determined these differences, and, more important, to be able to see the cultural differences as a positive value are the tasks we want to accomplish with this material.
We worked with five factors to guide the analysis about cultural differences: nationality & ethnicity; region; social class; history and ideology & religion.
The idea is that every aspect of society is shaped by national culture and ethnicity of the people involved; the region where they live or grew up; the social class where they come from (specially true in Latin America), the historical/geo political process that helped to build the environment and the ideology/religion the people participates in. 

Lucy Linhares, originally a trained anthropologist, is an expert facilitator skilled in assisting U.S. and multinational organizations to develop their interests, operations, and markets in Latin America. Among other current initiatives are the design, coordination and delivery of cross-cultural, diversity, communication and education training programs for national and international business.

Presenter(s): Melanie Martinelli

Presentation Description: Many companies have been attracted to India for IT solution development. Research reports and articles regurgitate claims from offshore vendors that IT work can be done for a significantly lower cost in Bangalore than in Europe. However, European firms describe their experience with Indian providers as mixed. They praise the high level of Indian expert knowledge and the quality certification level. But communication problems due to cultural differences can lead to efficiency losses and poor processes that eat away potential savings.
This session presents the results of qualitative research initially conducted by the presenter in 2005 and updated in 2007. Interviews in Germany, Switzerland and India, as well as press analysis aimed at identifying the sources of cultural costs in offshore projects and further develop best practices on how to overcome these costs.
This session will provide findings on the following:   

• perceived impact of cultural differences in offshore collaborations;
• perceived relevant cultural differences; 
• best practices for bridging the cultural gap;
• perceived value of cross-cultural training .

A comprehensive presentation of the survey’s findings shall be accompanied by small group exercises and a plenary discussion about possible training approaches to help offshore teams bridge the cultural gap.

Melanie Martinelli Co-Founder and Director of Let’s Bridge IT is a passionate cross-cultural trainer and offshore consultant. Born and raised in the tri-national area of the Upper Rhine Melanie moved to India in 2004. Melanie is also a guest lecturer for cross-cultural communication at different universities across the globe.

Presenter(s): Dr. Kazuma Matoba

Presentation Description: Diversity is a recognizable source of creativity and innovation that can provide a basis for competitive advantage. Diversity is, however, a cause of misunderstanding, suspicion and conflict in the workplace that can result in absenteeism, poor quality, low morale and loos of competitiveness. In this discussion we must clearly distinguish between preference diversity and cognitive diversity. The former is social category diversity like nationality, race, ethnicity, gender, sexual orientation, age etc which are more or less constructed in social context. Cognitive diversity refers to variation in beliefs concerning cause-effect relationships and variation in thinking process concerning problem-solving. The cognitive diversity is linked to the emergence of creative new knowledge in groups because cognitive diversity does not create conflict (cf. Page 2007).
Management theory proposes various OD strategies and HRM strategies. An important fist step of diversity management is to realize multilateral integration in organizations. For this purpose diversity management must concentrate on cognitive diversity. Multilateral integration is only possible in a new constructed culture - third-culture -, where cognitive diversity can be integrated for generating creativity and innovation. In this process, third-culture building, we need some management tools like designed communication, structural diversity and conflict shifting. In my lecture these management tools will be presented, discussed and experienced.

Dr. Kazuma Matoba is managing director of Center for Managing Cultural Diversity at Witten/Herdecke University in Germany. He teaches intercultural communication and diversity management in Universities and gives trainings as official EU-diversity trainer. Dr. Matoba is board member of SIETAR Germany and one of the founding members of "International Society for Diversity Management".

Presenter(s): Patricia Mumme Stotz

Presentation Description: The Myers-Briggs Type Indicator (MBTI) is the most widely used personality type questionnaire worldwide and a favorite among HR professionals. Knowing your type helps you understand yourself and how you interact and communicate with others. However, not only do YOU have a personality type, but the CULTURE in which you were born or currently live has a personality type, too! If we share commonalities with our culture of origin and/or host culture, we encounter less resistance, less stress; life just seems to run smoother. The contrary is also true; the more different your personality and culture types are, the more you may struggle to feel accepted or appreciated for your unique perspective. Furthermore, although all types exist in all countries, extroverts do not look the same around the world-neither do introverts. In other words, introverts "introvert" differently in India than in the USA.
We'll start with a quick introduction to the MBTI, and you'll have the chance to guess your type if you don't already know it. Then, we'll share insights from MBTI administrations conducted in the USA, Germany, and India in 2007-2008. Finally, as time allows, we'll discuss and compare your individual personality and culture type stories!

Patricia Mumme Stotz, MA, an American based in Germany with 15 years of training experience, Patricia has an MA in Humanities focusing on Intercultural Communications and Sinology, graduate TESOL certification, and is both an MBTI and Accelerated Learning practitioner. As founder of Culture Click Communications, Patricia is dedicated to increasing intercultural, personal, and communicative effectiveness to clients world-wide.

Presenter(s): Shannon Murphy Robinson, Karen Huchendorf

Presentation Description: As the complexity of globalization increases, so must our inner resources to renew ourselves and build our resilience amidst constant change. This highly engaging, interactive workshop delves into passion as the well-spring of creativity and personal effectiveness, guiding participants through the process of discovering and embodying a passion. Participants will explore what passion is, how it drives genuine engagement, and how it can be a powerful, renewable inner resource in our work as interculturalists.
Participants will have the opportunity to explore two primary questions:

1. What are we so passionate about?
2. How do we genuinely engage our passion and then bring our passion forward in our work in the world to effect positive change?

The theoretical underpinnings of this workshop include the work of Peter Wallman and Rachel Flower (The Wisdom of Passion), Karen’s work in Passion Maps, a process that integrates intellectual, emotional and sensory faculties, and Shannon’s forth-coming book in which passion is one of the Nine Practices. Through skillful facilitation, participants are guided in the art of tuning into their bodily responses to move into a deeply intuitive and clear space. From that space, participants can access the intelligence of the body-mind connection and gain new perspective on their lives and work.

Shannon Murphy Robinson has over 15 years of extensive experience consulting and training internationally on the globalization of diversity, cultural competency, and implementing large-scale, complex strategic diversity initiatives. Shannon authors books on personal effectiveness and mind/body/spiritual alignment. M.A. in International Communication. Her clients include Deloitte, Philips, Intel, American Express, Cargill, Aetna, Medtronic.

Karen Huchendorf, specialises in developing cultural intelligence in individuals and organizations. Since founding Global Interface in 1991, she has provided hundreds of training and coaching programs in the Asia-Pacific for target countries ranging from Argentina to Zimbabwe.  She has an M.A. in Philosophy and is an Executive Facilitator of Passion Maps.

Presenter(s): Adair Nagata

Presentation Description: Bodymindfulness is the process of attending to all aspects of the bodymind: body, emotion/feeling, mind, and spirit in order to grasp the holistic personal meaning of an internal event by bringing tacit knowledge into awareness and using the resultant understanding to communicate skillfully. Recognizing and working on our inner state at this deep level can change our sense of being, our presence, and also how we express it in language and behavior. Because bodymindfulness can help us to access and to understand the prerational structures of our meaning perspectives and how they affect our perceptions, interpretations, and self-expression, it promotes self-reflexivity in the moment and ongoing integrative transformative learning.
This workshop will involve participants in exercises that explore using bodymindfulness applied to virtual communication, which is characterized by a reduction or lack of nonverbal cues and limited knowledge of context.
Workshop goals include:

1. learning a seemingly simple technique that can be applied anytime, anywhere for attuning to and monitoring our inner state that promotes more skillful communication choices,
2. identifying how to apply this approach in face-to-face interactions and different types of virtual communication using voice and/or text,
3. finding out about opportunities for further self-cultivation.

Adair Linn Nagata, PhD, teaches intercultural communication and Personal Leadership:  Making a World of Difference (sm) at graduate schools and in workshops. In her work on intercultural communication, she focuses on self-reflexivity and coined the term bodymindfulness. Her personal and professional activities give her many opportunities to practice creating peace within.

Presenter(s): Kyoung-Ah Nam, Miguel Gandert, Jack Condon

Presentation Description: This year marks the 35th anniversary of the origins of one of the most widely used teaching and training model in the intercultural field: the D.I.E. model.  Initiated by Janet and Milton Bennett, based on an earlier General Semantics exercise, the model encourages careful observation and mindful responses to what one encounters.
This classic teaching and training activity continues to evolve in both design and application.  In this presentation we introduce the DAE version (from the Korean) with particular application to culturally and interculturally significant photographs by Miguel Gandert whose ethnographic work comes from Spain and "New Spain" (Mexico, and New Mexico, USA), with the reminder that "globalization" is not new -- it's just faster today.
This interactive presentation offers a revised model for observing, reflecting, and sometimes evoking meanings that are about the present and the past and offer intimations of the future.
In this program we will:

1. present the origins of the exercise in the field of General Semantics;
2. review the D.I.E. model;
3. introduce the DAE version; and
4. learn how to apply this model using photography to increase intercultural sensitivity and awareness of the globalization.

Participants can expect:

1. to gain an appreciation of the history and conceptual underpinnings of the D.I.E training exercise;
2. to learn the new DAE version; and
3. to participate in the exercise with applications for photography through the ethnographic work of Miguel Gandert.

Kyoung-Ah Nam has worked with multinational corporations, media and international organizations including the United Nations, UNESCO, Ogilvy&Mather, MindShare, Samsung, and Radio Free Asia for over ten years. She has been conducting cross-cultural training workshops and currently teaching Korean language courses and Global Identity on-line course while completing her Ph.D at the University of Minnesota.

Miguel Gandert, a native of Espanola, New Mexico, is a fine art/documentary photographer and Professor of Communication and Journalism at the University of New Mexico. Miguel’s photographs have been shown in galleries/museums throughout the world. His recent work explores the contrast between the Hispanic life in Spain and Old and New Mexico.

John Condon, Emeritus and Regents' Professor, Dept, of Communication & Journalism, Univ. of New Mexico.  One of the founders of the intercultural communication field, author of eighteen books in seven languages, and for nearly 50 years a creative voice in intercultural teaching and training who most values encouraging new voices to be heard.

Presenter(s): Sean Phillips

Presentation Description: Cultural brokering has been defined as “…bridging, linking or mediating between groups or persons of different cultural backgrounds to effect change” (Jezewski, 1990).
The goal of the Cultural Broker is to broaden the capacity of NGOs, social service agencies and health care programs. The Cultural Broker must be able to successfully arrange, implement and assess culturally competent service delivery systems while maintaining transparent dialogue with the population served. Sean Phillips from THE BLUE MARBLE TEAM will provide participants with an overview of Cultural Brokering and discuss the role of Ethnographic Interviewing as a Cultural Brokering intervention.
ALL PARTICIPANTS WILL RECEIVE THE BLUE MARBLE TEAM’S INTERACTIVE CD-ROM ON CULTURAL BROKERING IN ENGLISH AND SPANISH!!!

Learning Goals:

• Discuss the demand of Cultural Brokering in social service and health care settings for the purpose of increased access to care and the elimination of racial and ethnic disparities. 
• Define the values characteristics areas of awareness, knowledge and skills required of a cultural broker. 
• Explore strategies for establishing and maintaining a cultural broker program for social service and health care settings designed to meet the needs and preferences of their patients and communities. 
• Identify the major components of the Ethnographic Interview.
• Examine the role of the interviewer as learner and the interviewee as expert.

Sean Phillips, Director of Diversity for Blue Marble Team, has provided clinical and diversity trainings throughout the United States and Central America.  Uniquely skilled at blending humor and authenticity, Sean facilitates various Blue Marble topics including Cultural Diversity, Cultural Competence, and Social Service Delivery.  Sean also serves as co-host and producer of Blue Marble Radio.

Presenter(s): Elisabeth Plum, Anne-Marie Søderberg

Presentation Description: Cultural Intelligence (CI) as a general cultural competence highly needed to cope with the increasing cultural complexity in the global business world of today - and tomorrow. The presentation will be based on our experiences as business consultants and researchers studying how multinational organizations develop cultural intelligence and learn to view it as a strategic resource.
The CI concept is highly relevant if an organization want to gain synergies from a cultural complex workforce in innovation processes, international mergers and acquisitions, multinational business teams and cross-functional collaboration.
CI is a professional tool that provides a theoretical frame of reference and thus offers: - a better understanding of what goes on when people with different cultural backgrounds meet, also when it comes to their emotional drivers and irrational reactions- a language to work across cultures as social constructions- methods to bridge perceived cultural differences and benefit from them.
Goals:

• Get familiar with the concept and thinking behind  CI.
• Be introduced to examples of CI methodology
• Reflect on CI as a tool in the participants´ intercultural practices as teachers, consultants and researchers.

Elisabeth Plum (DK) is an experienced management and culture consultant working internationally with clients from the public and private sector. Elisabeth will from 2009 direct ‘Vital Differences’ - a global development programme in cultural intelligence organised by Middlesex University Business School, London (UK) where she is a visiting professor.

Anne-Marie Søderberg (DK) is Professor at Copenhagen Business School, Department of Intercultural Communication and Management. She is research manager of an interdisciplinary team studying ‘Cultural intelligence as a strategic resource in managing multinational business teams’, in close collaboration with multinational companies operating in China, India, Indonesia, Japan and Mexico.

Presenter(s): Maureen Rabotin, Anne Stenbom

Presentation Description: Emotional and Cultural Intelligence incorporates- Self-awareness, how we manage ourselves, how we see ourselves in relation to others and  how we manage our relationships most effectively. All of which are the basis for building trust across cultures.
In this workshop, we will look at how ECQi  influences teams working across cultural and linguistic borders and the importance of developing ECQi which enables teams to work effectively together.
Participants can expect to acquire a more thorough understanding of these trendy terminologies which impact leadership, productivity and team coherence as well as takeaway tools to be used in their own training and facilitation seminars. The workshop will include recent research from the field of neuro science. Both presenters have extensive professional experience as CQ and EQ training consultants and Global Executive Coaches.

Maureen Rabotin is a bilingual global executive coach, a cross-cultural training consultant and founder of Effective Global Leadership, specializing in coaching and training high-level executives.  After leaving the corporate world, Maureen studied at SIIC (USA), ICPT (Switzerland), Advantara® Institute, and MOZAIK International.

Anne Stenbom is a global executive coach (Advantara Institute) and member of SIETAR who designs and delivers a wide range of programmes for major global companies. With previous management experience in marketing and communications, Anne’s coaching focuses on supporting international business leaders and their global teams. 

Presenter(s): Karen Rolston, Jack Lee

Presentation Description: With the ever changing demographics on university campuses, due to immigration and international student and faculty mobility, the need for understanding different perspectives in teaching and learning has become increasingly pronounced.  What are the roles and expectations of the educator?  Of the learner?  How do these notions differ across cultures?   What strategies are needed to work and study effectively across cultural differences?
The purpose of this session is to examine how culture mediates teaching and learning. We will demonstrate a one-hour interactive workshop we have developed to support educators at UBC understand the diversity in their classes, in order to ultimately bridge the communication gaps with their students. We will invite participants to first engage as learners in the workshop and then to step back as trainers and facilitators to explore possible applications and modifications of the workshop activities for different contexts.  The workshop includes two key exercises that support learners in developing the ability to first uncover their own worldview and then take the perspective of their student or colleague from a different orientation.
Learning Goals:  To recognize that different but equally valid interpretations of  good practices  in teaching and learning exist;  To practice using a tool created to support educators develop a deeper understanding of their students and colleagues from cultures different from their own.

Karen Rolston, MA (Antioch MAIR), Associate Director of the UBC Centre for Intercultural Communication in Vancouver, Canada, has been an adult educator for eighteen years with fourteen years as a curriculum designer and trainer specializing in domestic and international programs in intercultural relations.

Jack Lee, MA (UBC), grew up in Taiwan, United States, and Canada as a "third culture kid" in an environment full of intercultural comic moments. Since 2001, Jack has been involved in intercultural workshop facilitation, curriculum development, staff training, and program supervision at the University of British Columbia Centre for Intercultural Communication.

Presenter(s): Carolyn Ryffel

Presentation Description: Globalization is changing the complexity of our corporate clients and they are expecting we match these changes.  The business environment today is characterized by 24/7, multinational-multicultural workforces, multiple technologies, and work organized around ever changing projects. Increasingly clients expect that we can now package the learning of one or two days into a 45-minute podcast--sound-bite style education.
Two major areas deserve our attention:

1. The ethical boundaries:  Determining what response is ethical,  staying responsible to our profession and our professionalism, saying  “no” when the more-for-less approach will lead to stereotyping and to trivializing cultural differences.
2. The learning boundaries:   Setting realistic program goals and effectively communicating them to the client, identifying techniques to maximize learning within this new global context of sound-bite education, meeting our clients’ needs without compromising our ethical responsibility to the intercultural field.

The focus is on methods for maximizing learning within the boundaries of the set objectives. The examples are organized around the areas of pre-program preparation, materials that enhance learning, the appropriate use of multimedia, and using the virtual environment effectively.

Carolyn Ryffel, Director, is responsible for the CARTUS training consultant network and curriculum design.  Current work focuses on multinational project work and virtual training.   International work spans nineteen years living in Asia, Europe and Latin America.  Carolyn is a Certified Professional Coach and Certified Professional in Learning and Performance (ASTD).

Presenter(s): Alexander Scheitza, Matthias Otten

Presentation Description: Based on a critical review of classical models of intercultural competence, acculturation and organisational development, a new approach that links individualistic and organisational approaches of intercultural development will be presented.
Several authors such as Hoopes, Bennett or Berry advocate typologies that suggest a linear or stage-based development of intercultural competencies/sensitivity/acculturation. This development is commonly characterised by progress from a one-dimensional level of reflection and reasoning on intercultural encounters to highly complex, multi-faceted, decentralised and integrative approaches of processing otherness. There have also been attempts to apply this basic developmental idea to institutions and organisations (Adler, Leenen et al.).
We will argue that intercultural development on the organisational level cannot be understood as an aggregation of interculturally competent individuals. Conversely, organisational structures and processes that attempt to leverage cultural diversity do not automatically generate interculturally competent individuals. We will present a typology of intercultural orientations within institutional contexts that strives to link individual competencies with different levels of intercultural organisational development. This new model could inspire more research, and - if empirical evidence supports its validity - may assist intercultural consultants in linking individual learning processes to the facilitation of institutional change processes.

Alexander Scheitza is founder and director of RADIUS, an intercultural training and consultancy firm based in Saarbruecken, Germany. As a university lecturer and researcher in the field of intercultural competence and diversity management, he leads a second life in the academic world.

Matthias Otten (Dr.) is a sociologist and currently a senior researcher and lecturer at the Department of Intercultural Education at Landau University, Germany. His research interests and practical training experience include intercultural communication, the development of intercultural competence and the analysis of the internationalization process.

Presenter(s): Drissia Schroeder-Hohenwarth, Yu Sun

Presentation Description: As international trainers and consultants we have witnessed many global organisations where classical forms of cross-cultural training (e.g. one-sided country training) did not bring the expected results.
One key area in lack of understanding, Equality (e.g. mutual respect and trust in what both sides contribute), has often not been recognised as being a significant part of the learning process. Within business co-operations (e.g. the very common joint venture structure in China), the joint and hence often complicated relationship between the two cultures requires equality to play a crucial role. Equality is both a value and an attitude and it builds the foundation for mutual respect and trust. It enables a smoother process of “cultural negotiation” which makes reaching a common goal possible and is crucial for the success of the overall co-operation.  Another key area is Complexity. Next to the cultural encounter other factors including business requirements, group dynamics, personality and clear roles and responsibilities are also critical to the cross-cultural business co-operation success.
We believe that an integrated training and consulting approach covering all these areas is required. Our workshop will show you how we approach these issues and provide an outline of our methodology for practical use.

Drissia Schroeder-Hohenwarth is an international consultant, trainer and coach with about 10 years operational experience. She launched DSH International HR, a consulting firm which provides cross-cultural and international HR services to support companies in their global business. Drissia has worked for various corporations in more than 15 countries incl. China.

Yu Sun is an international cross-cultural consultant and trainer with 8 years of project management experience between China and Europe. She funded Orient Business Consulting Ltd in London, which provides cross-cultural communication training, business consultancy and project management services to support European corporate clients successfully achieve their goals in China.

Presenter(s): Peter Stark

Presentation Description:  “Organization Change” continues to be an extraordinarily complex process that yields far less than hoped for or far shorter term positive results (if not outright failure) far more often than not for organizations of all types within the relatively simple constructs of a single national culture. Concurrently, global economic integration and the presence of globalized competition have created global organizations with global strategies and global structures and the concomitant requirement to work – and change - effectively across multiple national cultures. The intersection of these two phenomena – organization change in a multi/cross-cultural environment – creates issues and challenges that transcend current knowledge bases in both of these areas and requires a different set of understandings going forward.
This seminar will consequently look at our current understandings regarding the phenomenon of change and discuss the some of the fundamental but usually overlooked reasons why efforts to transform organizations fail. It will also address what the implications of these understandings might then have in a larger context for organizational leaders who recognize the need for change in order to compete in the global market. Lastly, this workshop/seminar will also discuss the challenge of change from a global perspective for multi-cultural organizations and suggest several possible approaches that both such organizations and their leaders can utilize to improve the probability of achieving the outcomes they desire.

Dr. Peter Stark, University of Minnesota, currently teaches strategy and international management in Augsburg College’s MBA program as well as in the areas of cross-cultural leadership and change at both the Helsinki School of Economics and the Berlin Institute of Management. His background also includes more than 20 years of senior executive experience in global industry.

Presenter(s): Judith Starkey

Presentation Description: How globalization has impacted the U.S. workforce, plus multicultural communication strategies for preventing conflict in this increasingly diverse population. Content: Learn through statistical data and company case studies how globalization has affected the U.S. workforce.  Then experience a strategic four-step model designed to facilitate communication among cultures worldwide and prevent conflict.  Included is the Cultural Tree of Life (TM). Proven strategies are provided, supplemented with real life examples.

Judith A. Starkey provides strategies to be effective in multicultural environments.  Her years at CBS News (New York), Radio Free Europe (Germany) and BP (Amoco) International--as well as 20+ years consulting to corporations, associations, universities and governmental agencies--provide rich resources.

Presenter(s): Barbara StClaire-Ostwald, Ursula Leitzmann

Presentation Description: How is intercultural training different from coaching? Do we really use coaching skills when we call it coaching?  What are these coaching skills and how are they different from training? Where do they overlap?
Cultural competence is a sine qua non in working in today’s multicultural workplace. You don’t have to travel outside your geographic region to encounter cultural differences. One main ingredient of cultural competence is empathy, the ability to relate to another person’s experience on both an intellectual as well as on an emotional level. Empathy can be learned, although the journey is different for everybody as people have different starting points. The other ingredient is communication. Until now, organizational coaching and intercultural training programs have co-existed as separate disciplines.          In this session, we will take a close look at two types of cross-cultural interventions that frequently go hand in hand and often don’t receive the distinction they deserve: training and coaching. We will examine the commonalities and distinctions between the two, with an emphasis on coaching. We will also give examples of coaching techniques that are well suited for cross-cultural interactions and will give the audience the opportunity to practice selected cross-cultural coaching skills.

Barbara StClaire-Ostwald holds a Masters Degree in Coaching and Mentoring Practices and a BSc(Hons) in Psychology.  She specialises in coaching and training in international communication and cross-border business working with organisations, business leaders and individuals from every culture and language group who operate globally.  She is multilingual and currently lives in London.

Ursula Leitzmann specializes in intercultural communication training and coaching, especially in multicultural settings and in the healthcare field.  She holds a Masters Degree in Intercultural Relations and Communication and is a certified coach. She recently relocated to her native Germany after living and working in the United States for 13 years.

Presenter(s): Marian Stetson-Rodriguez, Richard Lowe, Nigel Ewington

Presentation Description: Delegates will discover factors contributing to high and low trust, and learn terms to discuss trust [Trust Criteria], research findings on how trust is established. Examine the case of team whose cross-cultural and organizational issues eroded trust and ability to collaborate on an urgent project. Delegates will take away clear concepts of components of trust, and how to measure them for teambuilding and coaching of team leaders. The case study of a US-Japan team within a global biotech company will be shared, illustrating the trust gaps and their challenges to work together to get regulatory approval for a new drug. Delegates will work in groups to practice consulting (expert and process roles) to the biotech team, with feedback from the presenters, and a one-year-later update on the case.

Marian Stetson-Rodriguez, M.S. Organization Development, President of Charis Intercultural Training, has 20+ years experience delivering coaching, organizational assessments, teambuilding, and global business training for 29 countries. Marian has worked with hundreds of people on building speed and collaboration through trust across cultures. She teaches in the Graduate Schools of Business and Engineering, Santa Clara University.

Richard Lowe, M.B.A., graduate in Economics and Statistics, has over 17 years experience as a Partner/Director with an HR consultancy in London.  As Director of WorldWork Limited, he pursues his interests in producing psychometrics, products and processes for the personal development of people to transfer their skills into an international context.

Nigel Ewington is a founding partner of TCO International Diversity Management. He specialises in helping organisations and their people to optimise the success factors of working across cultures. As well as speaking five languages, Nigel has personal experience of living and working abroad in such diverse cultures as China, Bulgaria, Finland and Italy.

Presenter(s): Douglas Stuart

Presentation Description: While increasing our global interdependence, globalization affects every country‘s public discourse, economy, and politics. Countries and cultures are changing, and interculturalists need new tools and perspectives to maintain the relevance of our work.  A powerful but unfamiliar tool is the World Values Survey, a worldwide investigation of sociocultural and political change conducted since 1981 by a global network of social scientists.  The growing WVS body of research data and publications accumulated through the most recent survey in 2005 of over 80 countries in all 6 inhabited continents has produced evidence of gradual but pervasive global changes in life goals and demonstrates convincingly that the basic direction of these changes is somewhat predictable.  Reliable global cross-cultural analyses and analyses of change over time show that a large number of basic values reflecting all major areas of human concern can be depicted in just two major dimensions (Traditional/Secular-rational and Survival/Self-expression values) of cross-cultural variation.
This workshop provides: 

• an overview of the WVS and its results ;
• understanding of the primary WVS dimensions, their validation and predictive value for cultural change;
• exercises to familiarize participants with the data and analysis;
• exploration of WVS applications for interculturalists, particularly in traditional cross-cultural programs and to global business in the broad categories of talent management.

Douglas Stuart, PhD, Director of Intercultural Training for IOR Global Services,  specializes in assessment instruments for the global workforce and the incorporation of major global value studies into intercultural education.  Dr. Stuart makes frequent presentations to business groups as well as writing for various industry publications.

Presenter(s): S. Aqeel Tirmizi, Haneen Malallah

Presentation Description: Continuing globalization is leading to increased cultural diversity in organizations everywhere which is leading to increased presence of multicultural teams.  This in turn is increasing the need to find creative and effective ways to manage these intercultural dynamics.  It is well recognized that cultural values can deeply affect organizational and team structure, rewards and motivation, interpersonal interactions, decision-making, and effectiveness.
There have been numerous attempts in the last few decades to conceptualize culture ranging from Hofstede’s work in the 1980s to House and his colleague’s work in the 1990s.  These generic frameworks are useful but do not offer consistent and specific ideas to guide managerial behavior in organizational settings and specifically do not provide clear and integrated guidelines to understand and manage multicultural teams.  The purpose of this session is to highlight the implications of globalization on culture and organizations and specifically offer an integrated cultural framework to understand and facilitate effective management of multicultural teams.  Major session objectives include:

1. Recognize challenges involved in defining culture in the present global context
2. Understand selected cotemporary and emerging cultural frameworks used to conceptualize culture
3. Describe an integrated framework for understanding and managing multicultural teams

Dr. Aqeel Tirmizi’s professional portfolio includes more than 15 years of international experience in teaching, capacity building, research and management consulting.  He is presently based at the SIT Graduate Institute in Vermont, USA.  He has presented his work in numerous international conferences and has recently co-edited the book Effective Multicultural Teams: Theory and Practice.

Ms. Haneen Malallah has held positions in training and facilitation, management consulting,  public relations and communication in multiple sectors.  Currently she is completing a 10-month assignment in Amman, Jordan through the Emerging Markets Development Advisers Program.  Ms Malallah has background in Communication Studies and Psychology and holds an MS in Management.